Licht-eg - Terms and Conditions
Last Updated: 01-10-2024
Welcome to Licht-eg! These Terms and Conditions govern your use of our website, www.licht-eg.com, and the purchase of products from our e-commerce platform. By accessing or using our website, you agree to comply with and be bound by the following terms.
1. Acceptance of Terms
By accessing or using the services provided by Licht-eg, you agree to these Terms and Conditions. If you do not agree with these terms, please refrain from using our website.
2. Changes to Terms
Licht-eg reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting. Your continued use of the website after changes are posted signifies your acceptance of the modified terms.
3. Products and Services
Licht-eg offers lighting solutions and accessories such as LED profiles, Magnetic track lights, and Wall Lamps. All product descriptions, pricing, and availability are subject to change at any time without notice.
3.1 Product Representation
We strive to display the colors, images, and descriptions of products as accurately as possible. However, we cannot guarantee that your device will display these accurately.
3.2 Availability
All products are subject to availability. We reserve the right to limit the quantity of products we supply or discontinue any product at any time.
4. Pricing and Payment
All prices listed on our website are in EGP. We reserve the right to change prices at any time without prior notice.
4.1 Payment Methods
We accept the following payment methods:
- Cash On Delivery
- Bank Transfer (if applicable)
By providing your payment details, you confirm that you are authorized to use the method of payment.
4.2 Payment Security
Licht-eg uses secure payment gateways to ensure that your payment information is protected. However, we are not responsible for any unauthorized access or misuse of payment information.
5. Order Process
5.1 Order Confirmation
Upon placing an order, you will receive an email confirmation. This email does not signify acceptance of your order; it only confirms that we have received it.
5.2 Order Acceptance
We reserve the right to accept or reject any order at our discretion. If your order is rejected, you will be notified and any payment made will be refunded.
5.3 Cancellation
You may cancel your order before it is dispatched by contacting our customer service team at support@licht-eg.com. Once the order has been dispatched, it cannot be canceled.
6. Shipping and Delivery
We offer shipping to Cairo and Giza. Delivery times and shipping fees will be calculated based on your location and the shipping option you select at checkout.
6.1 Delivery Time
We aim to dispatch all orders within 3 to 7 working days. Estimated delivery times vary depending on your location and the shipping method.
6.2 Shipping Costs
Shipping costs will be calculated at checkout and will depend on your location and the size of your order.
6.3 Risk of Loss
Once an order has been dispatched, the risk of loss or damage passes to you. If you encounter issues with delivery, please contact us at support@licht-eg.com.
7. Returns and Refunds
If you are not satisfied with your purchase, you may be eligible for a return or refund under the following conditions:
7.1 Return Eligibility
Products must be returned within 14 days of delivery, unused, and in their original packaging. Custom or made-to-order products are not eligible for returns.
7.2 Refund Process
Refunds will be issued to the original payment method within 7 to 14 working days after we have received and inspected the returned item. Please note that shipping fees are non-refundable.
7.3 Return Shipping
You are responsible for the return shipping costs unless the product is defective or incorrect.
8. User Conduct
By using our website, you agree not to:
- Use the website for any unlawful purpose.
- Interfere with the website’s security or attempt to gain unauthorized access.
- Upload or transmit any harmful or malicious code.
- Engage in any activity that could compromise the performance of the website.
9. Intellectual Property
All content on the Licht-eg website, including images, text, logos, and designs, is the property of Licht-eg or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any of our content without our express written permission.
10. Limitation of Liability
Licht-eg is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of profits, data, or business.
11. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
12. Governing Law
These Terms and Conditions are governed by the laws of Egypt, without regard to conflict of law principles. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.
13. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
- Email: support@licht-eg.com
- Phone: +2 0100 580 8999